Promotion of Effective Communication †Workbook Essay

Question1 smelling at your comp boths policies and procedures on completing legers and maintaining utile discourse, what is your billet? receptionI browsed and read my organisations policy regarding the serve well substance absubstance ab affairrs secures and those legislations which promotes equality, diversity, and discrimination. a. Each servicing user has a right to development regarding their c be service that does not discriminate on the understructure of race or ethnic origin, creed, colour, religion, political affiliation, stultification or impairments, matrimonial status, parenthood, sexual gender or sexual orientation. b. Each service user has the right of access to their psycheal solicitude records and to comment on them accordingly. avail users read the right to appoint an advocate to shape their wishes and preferences known if they are un equal to(p) to do so. c. Each service user has the right to be as accreditedd that no soulal or confidential info rmation concerning their personal business give be disclosed to a third party with expose their enunciate permission. d. Each service user has the right to get victimisation their prefer methods of discourse and delivery.When completing records and reports look through your staff hand record or induction pack you were harborn at attain and cond matchless any rules and regulations or policies you emergency to follow when completing records and reports at cogitation some of which cogency include Records should be completed as in short as possible after the horizontalt expand should be spotless Details should be pertinent Details should be legible Details should clear indicate if it is a fact, sagacity or hearsay. Opinions are agreeable as long as it is clearly stated as such. continuously record as little as possible but circumstantial and as much as necessary.2, 3, 10, 11 key slipway that you try documentation to separates to channelize their involve. How might your confabulation alter with different privateists ? What do might be employ to relief effective colloquy ? coiffeTo support man-to-mans and key people to communicate their contends you impart postulate to a. Arrange the individuals environment to facilitate effective conversation and promote understanding. This suffer be done by ensuring privacy passing play into a quiet room, if the area is noisy because of the volume of a radio set or television it needs to be reduced. Poor lighting in the room needs to be changed and some to a greater extent that you drop conceive of of. b. As a tending worker you need to check that the individual get under ones skin the leave support to communicate their views.This could be do sure the individual who uses glasses and an listening incite is back up by making sure the glasses is at clients reach or that hearing supporters is switched on and working properly. c. Appropriate musical modes and methods of conver sation should be used with respect to the individual. Such as Active listening show be gestures that you are listening, sitting or standing half morose away gives the message that you are not listening. Responding steally nodding your head. comfortably body language and maintaining eye contact Leaning forwards can be used effectively when you want to emphasize your interest or support.The methods that can be used to communicate effectively area. dungeon equality and diversity This can be done by using appropriate language that the service user understands as well as using the appropriate register of language, for instance not using phrases that could be referred to as jargon. some other method is to use the appropriate way of verbaliseing within a speech community. For instance communication with young people may misbegotten using their style of language e.g. whats up with you, hello mate. cooking of communication aid and use of non-verbal communication if service us er has hearing or vision impairments or learning and physical disabilities.b. Are effective when dealing with, and challenging discrimination Working with key people demands that you communicate in a language that they understand and also using simpleton delivery. For example the use of clinical words that is not usually unsounded would not be necessary if you know they are not known with them. Sometimes we come across people who cannot understand us for one reason or the other instead of ignoring them it would be helpful to book of facts a skilled interpreter but we still need to rat effort to communicate with the person by learning some of the ways of communication or a few helpful words from their language.The methods to support individuals to communicate areEnsure environment is suitable (lighting, noise background) earmark interpreter if necessaryAllow sufficient time for individuals to understand the case of communication.Use relevant aids for communication (e.g. car ds, symbols, hearing aids, large print)Provide advocate to blab for a service userEnsure written material is in suitable formats or language.Specific aids that may be used to support effective communication Aided communication is communication supported or replaced by materials or equipment. There are simple materials or equipment used everyday such as a pen and write up to write messages, alphabet charts, pictures or symbols or photographs. Communication aids can be categorized into 3 broad groups Symbolic AidsThis is comm hardly the use of signs and symbols, it requires individuals to undertake a form of training on the fix forming of signs used and types of symbols British Sign row used as a communication aid for individual with hearing loss. Makaton used as an aid to support speech and not intended to replace it. Picture supersede communication systems (PEC) This aid helps individuals to be independent as they able to supersede a picture for what they want from a com piled album of pictures. Deaf blur manual alphabets Slightly modified version of the BSL. Finger- spelling alphabet is used. good Aids Talking microwaves usually for individuals with sight loss Computers which read unwrap the text on the screen. Light writer this is a portable whirl into which the individual types in what they would want to say.Human Aids Interpreter is a person who supports the communication between two people who do not pass the same language. This also includes the sign language. Translator is a person who changes the written word into an easier format for the individual to read. This could be into Braille or symbols. Advocate This is someone who speaks on behalf of an individual when they are not able to do so. 4, 5, 19In relation to the promotion of effective communication, give examples of what you do to maintain the following laws and guidelinesa) Data Protection Actb) entranceway to health Records Actc) The customary Social Care Council Co de of passd) Standard 37 National Minimum Standards for Care Homese) Caldicott Report get alonga) To maintain Data Protection Act it is necessary to complete the records as soon as possible after the event and always record as little as possible but detailed and as much as necessary to make sure that the details are accurate, relevant and legible and that they clearly indicate if its a fact, whimsy or hearsay. Another alpha thing is that opinions are acceptable as long as it is clearly stated as such. The information overlap by the individuals must be confidential to chink data protection. In case that the information suggests that the client is under risk, the consent of the individual needs to be obtained before passing the information to an appropriate member of the staff, and even when the consent is not given it becomes important to report.b) To maintain the Access to Health Records Act I have to make sure that the records are accurate, legibly written, shareable so that the information can be used to propose individuals with the support and care take. Themembers of a care team are fully apprised of new developments and changes in a clients care forge and the evidence of the actions taken in specific circumstances are obtainable if the need arises. I can access information and records about an individual by blabing to the service user, accessing previous records after permission has been desire from the appropriate person, talking to colleagues who know the individual, to family members or to other professionalsc) To maintain The General Social Care Council Code of Conduct, as a social care worker, I must establish and ensure the confidence of service users and carers. This includes communicating in an appropriate, open, accurate and straightforward way respecting confidential information and clearly explaining agency policies about confidentiality to service users and carers. I must be accountable for the quality of my work, I have to mainta in clear and accurate records required by procedures established for my work.6,7Where can you find out about an individuals communication and language needs, information about communication and language skills to improve your practice ? rootI can find out about an individuals communication and language needs by dealing my manager or the service user, discussing with other care workers who know the individual, talking to family members, to a speech healer or other professionals for advice, exploring the internet or deliberateing a library for more information. In order to improve my practice, I can find out about information, communication and language skills by asking my supervisor or manager, or colleagues who have confronted with similar cases. I can also consult the case notes of the individual, or relevant documents provided by the organization that go out help me learn how to communicate effectively for example the induction manuals, search for information via the internet or specialist organizations for the particular condition, attend relevant training courses to communication, supervision and appraisal sessions.9What factors may affect communication skills, abilities and demeanour of an individual ? How may they react as a result of these factors?AnswerFactors that can affect communication skills, abilities and behaviour of an individual are fleshly Impairments visual and hearing Language barriers accents, different language Cognitive or sensory impairments learning difficulties, memory loss, Illness dementia, stroke Environmental problems sad lighting, noisy environmentsIf this happens, the individual in question becomes withdrawn from others around them, unaffectionate from others. This may affect his self-esteem and self-confidence negatively. That individual may also become confused, angry and frustrated.12If you were trying to have a dialogue with an individual how would you arrange the environment and position yourself to communic ate effectively?AnswerFirst of all, I have to make sure that there isnt any background noise that could make the communication difficult. Then, another important step to achieve effective communication with individuals is arranging the environment to aid communication. Here are some factors that can hinder or disrupt good communication Poor lighting, because individuals with poor sight are unavailing to see you Background noise from the radio, other individuals, TV and so on Obstacles between me, the care worker, and the individual, for example furniture and household items Insufficient quad to keep appropriate s footfall within me and the individual to avoid pass on or invading on their personal space13, 14Describe some conflicts that might occur as a result of communication difficulties. How would you deal with these conflicts?AnswerSome of the conflicts that might occur as a result of communication difficulties are individuals can become frustrated and discriminate when thecommunication between themselves and their workers is encountering problems. These problems or dilemmas are sometimes the result of a difference in the language spoken by the service user and the worker the service user has visual impairments or hearing difficulties the individual might have a physical illness or disablement either physical disability or learning disability. There are many ways to solve the conflicts that might occur. It depends on the nature of the problem. For example, for Language differences If there are conflicts due to language differences, hence an interpreter go forth be appropriate for any serious discussions or communications. Efforts should be do to learn a few important words to communicate with the individual or teach the individual some words in the workers language if they are willing to facilitate communication. Non verbal communication will be an effective method in solving this kind of conflict. Hearing difficulties man-to-man with h earing difficulties need to be assisted to ensure their hearing aids are working and fitted properly.It would be necessary that a worker will assist the individual to clean the equipment, change the batteries when appropriate. Workers will also need to give the client the appropriate space and communication pace that would make communication effective. If the need arises words can be written downward(a) for clarity. The use of signs and telecommunication services such as type talk service are very useful. Visual difficulties Individual with visual difficulties need to be provided with glasses or contact lenses so they can fall out non verbal communication. This will prevent misunderstandings during communication with people. Physical disabilities Communications with individuals in this category will be according to the type of physical disability or illness.If the illness has affected the individuals ability to speak and understand, for instance a stroke then the use of short, s imple sentences, gestures, paper and swig or using flash cards, the use of closed questions which moreover need yes or no should be useful. Some illness do not affect the clients understanding, so there is no need to speak slowly but will need to be patient to receive a response as the client might have difficulty with their speech e.g. stroke. Learning disabilities The method of communication will depend on the level of the disability. I will need to communicate at the pace and space suitable for the client. Physical contacts are of an profit to be used along withverbal communication. Cultural differences People have different cultural backgrounds, therefore it is necessary to find out from the individuals their communication preferences or alternatively check their care plan records or ask people such as their family, friends, colleagues or key people who have worked with them.15, 16When communicating difficult, sensitive or complex messages, how might your style of commun ication alter? What type of environment would be most appropriate for this sort of communication ?Answercommunicating with individuals who are distressed or upset due to bereavement this could be sensitive, complex or difficult. In this situation, I will ask if the person would want to discuss any concerns with me or maybe another person of their choice. I can use non verbal communication while been a good listener such as making good eye contact with the individual as she talks, which will depict that Im willing to listen. If the client is displaying a behaviour that dictates that they are able to put others or themselves at risk, then I might need to involve the attention of appropriate members of the care team. For this sort of communication, the environment must be comfortable and appropriate. I would come across times when I need to discuss matters with individuals that are referred to as sensitive issues.If an individual needs to discuss his personal needs with me, I have to e nsure that he feels comfortable and encouraged to communicate these issues. On the other hand, I might want to discuss with the service user about their changing needs such as diet, incontinence, mobility and so on. Communicating bad news, like a bereavement of a spouse or close person to the individual will also require authorized communication skills. The things that should take into account are Remember individuals have a right to their privacy, therefore the immediate environment should be arranged to ensure privacy. For example a clients bedroom or apartament should be free from visitors at the time. Individuals preferred method of communication should be made available. Communication should be made at the pace of the individual, giving enough time for both of us to understand the content of the communication. Observe and respond appropriately to reactions fromindividuals.17Who do you need to light upon permission from to access records and why ?AnswerI need to gain permi ssion of my manager or client to access records. Accessing information will help me to improve my practice and also my responsibility. Within the organization there should be relevant documents to access information or if I work with individuals in their own home the care plan should contain useful information.18Define the following wordsa) Factb) Opinionc) judgingWhy is it important that you aware of the difference of these words when reporting and arrangement information about individuals ?Answera) A fact is a true(a) statement that cannot be disputed, knowledge or information based on real occurrences something demonstrated to exist or known to have existed. b) An opinion is a personal belief or judgment that is not founded on proof or certainty- it is the result of emotion or interpretation of facts, a subjective statement or thought about an issue or topic. An opinion may be supported by an argument, although people may draw opposing opinions from the same set of facts. c) A judgement is a cognitive process of reaching a decision or drawing conclusions.Judgments are also personal and developed from experience they differ from person to person. For example, if a client is dying and all the symptoms and signs show the evidence, reports and records should show these facts. On the other hand if the client only refused to talk, people might have different opinions and judgments to explain the reason. Records and reports will need to be verified to reason the correct and most suitable reason. It is important to aware of the difference of these words when reporting and recording information about individuals because I have the responsabiliy to provide seamless services for individuals, and this thing can be done only if theinformation is correct, precise.